ICAM Investigation Consulting Services

When an incident occurs, understanding the real cause matters more than assigning blame. Our ICAM investigation consultants identify the underlying factors and build corrective actions that prevent recurrence.

About the service

Determining the real cause behind workplace incidents

An ICAM investigation looks beyond the immediate trigger of an incident to identify the systemic factors that allowed it to happen. The method separates surface level events from the underlying conditions that need to be addressed.

KLB Consulting Group holds ICAM Lead Investigator capability, applying a structured approach to incident investigation and root cause analysis. We work through the process from initial notification through to final corrective action.

Most ICAM Investigation consultants deliver a report and move on. We remain engaged through the corrective action period, tracking each action to close out and confirming the changes made actually address the cause identified.

What's included

What our ICAM investigation includes

Every investigation follows a consistent, defensible process, from initial notification and evidence gathering through to corrective action close out and final reporting to stakeholders.

Initial Response

Immediate notification and initial response protocols to secure the site, preserve evidence and begin the investigation process.

Evidence Review

Systematic collection of physical evidence, documentation and witness accounts to establish an accurate record of events.

ICAM Analysis

Application of the ICAM methodology to trace contributing factors back to the underlying organisational and systemic causes.

Action Planning

Development of practical corrective actions that address root causes, not just the immediate or surface level factors involved.

Action Tracking

Ongoing tracking of corrective actions through to completion, confirming each item is closed out and genuinely effective.

Formal Reporting

Clear, defensible documentation suitable for regulators, insurers and internal stakeholders, prepared to a consistent standard.

Testimonials

“I’ve had the pleasure of knowing and working with Kurt for over 10 years, and throughout that time he has consistently demonstrated the highest levels of professionalism, integrity, and expertise. Kurt and the team at KLB Consulting Group take the time to understand their clients’ needs and provide practical, well-considered advice backed by genuine experience. Their commitment to quality, responsiveness, and building long-term relationships really sets them apart. I have no hesitation in recommending Kurt and the KLB Consulting Group team to any organisation or individual looking for trusted, professional consulting services. A well-deserved five stars.”

Joshua Maxwell

“I’ve known Kurt for 10 years, and he’s always had an awesome work ethic and a really practical approach to safety and compliance. When he came in to help us sort out our HSE processes at Metrotel, his problem-solving skills made a huge difference right away. It didn't just help us internally—it actually changed the way our customers see Metrotel for the better. I’d highly recommend Kurt to any business looking to fix or level up their safety systems!”

Vikram Reddy

Metrotel - General Manager

Why KLB

Why an embedded WHS consultant serves you better

Most WHS consultants deliver a report and move on. We remain embedded within your business, maintaining compliance continuously over time.

An embedded partner, not a one-off report

We remain part of your business over the long term, building systems and capability rather than simply delivering findings.

Genuine construction and infrastructure specialisation

We understand how construction, civil and infrastructure projects actually operate, across every site and stage.

Client-side representation, not just advice

We act on-site as your representative, coordinating trades and monitoring compliance, rather than handing over a report and leaving delivery to you.

FAQ

Common questions,
considered answers

Here are the questions clients ask most often before deciding to formally engage our services.

What is ICAM, and how is it different from a standard incident report?

ICAM looks beyond the immediate trigger of an incident to identify the systemic factors that allowed it to happen, rather than just recording what occurred.

How quickly can you attend site after an incident?

Initial response includes securing the site and preserving evidence, and we prioritise getting an investigator engaged as soon as we’re notified. Timing depends on your location and the nature of the incident.

Will the investigation findings hold up with regulators or insurers?

Our reporting is built to be defensible documentation for exactly that purpose, prepared by our ICAM Lead Investigator-qualified consultants.

Who should be involved in an ICAM investigation from our side?

Typically anyone with direct knowledge of the incident or the site systems involved, for evidence and witness accounts. We’ll confirm exactly who’s needed once the investigation begins.

What happens to the corrective actions after the report is delivered?

We track them through to completion rather than handing over a report and moving on. Action tracking continues until every item is closed out.

Do you investigate near misses as well as incidents that caused harm?

Yes. The same ICAM methodology applies, since the systemic factors behind a near miss are worth identifying before they cause an actual incident. Speak with a consultant on 0448 976 432.

Request a consultation

Ready to bring an embedded WHS consultant on board?

Request a consultation and we will review your current WHS position, identify where the gaps genuinely sit, and outline what an embedded engagement with KLB would involve for your business.

0448 976 432Speak with a consultant directly

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