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ICAM Investigation Services

When an incident occurs, understanding the real cause matters more than assigning blame. Our ICAM investigations identify the underlying factors and build corrective actions that prevent recurrence.

Is your current WHS approach built to last?

Request a consultation to review your compliance position properly, before an audit forces the issue.
0448 976 432
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About the service

Determining the real cause behind workplace incidents

An ICAM investigation looks beyond the immediate trigger of an incident to identify the systemic factors that allowed it to happen. The method separates surface level events from the underlying conditions that need to be addressed.
KLB Consulting Group holds ICAM Lead Investigator capability, applying a structured approach to incident investigation and root cause analysis. We work through the process from initial notification through to final corrective action.
Most consultants deliver a report and move on. We remain engaged through the corrective action period, tracking each action to close out and confirming the changes made actually address the cause identified.
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What's included

What our ICAM investigation includes

Every investigation follows a consistent, defensible process, from initial notification and evidence gathering through to corrective action close out and final reporting to stakeholders.

Initial Response

Immediate notification and initial response protocols to secure the site, preserve evidence and begin the investigation process.

Evidence Review

Systematic collection of physical evidence, documentation and witness accounts to establish an accurate record of events.

ICAM Analysis

Application of the ICAM methodology to trace contributing factors back to the underlying organisational and systemic causes.

Action Planning

Development of practical corrective actions that address root causes, not just the immediate or surface level factors involved.

Action Tracking

Ongoing tracking of corrective actions through to completion, confirming each item is closed out and genuinely effective.

Formal Reporting

Clear, defensible documentation suitable for regulators, insurers and internal stakeholders, prepared to a consistent standard.

Testimonials

“It's been great working with the team at KLB. They are knowledgeable, professional, and responsive in their dealings with WHS. They have assisted in our documentation and simplified our approach to WHS whilst also ensuring we are compliant and protected.”

C
Chanaka Senanayake

“It's been great working with the team at KLB. They are knowledgeable, professional, and responsive in their dealings with WHS. They have assisted in our documentation and simplified our approach to WHS whilst also ensuring we are compliant and protected.”

C
Chanaka Senanayake

“It's been great working with the team at KLB. They are knowledgeable, professional, and responsive in their dealings with WHS. They have assisted in our documentation and simplified our approach to WHS whilst also ensuring we are compliant and protected.”

C
Chanaka Senanayake

Why KLB

Why an embedded WHS consultant serves you better

Most WHS consultants deliver a report and move on. We remain embedded within your business, maintaining compliance continuously over time.

An embedded partner, not a one-off report

We remain part of your business over the long term, building systems and capability rather than simply delivering findings.

Genuine construction and infrastructure specialisation

We understand how construction, civil and infrastructure projects actually operate, across every site and stage.

Client-side representation, not just advice

We act on-site as your representative, coordinating trades and monitoring compliance, rather than handing over a report and leaving delivery to you.

FAQ

Common questions,
considered answers

Here are the questions clients ask most often before deciding to formally engage our services.
Ask a question

What is ICAM, and how is it different from a standard incident report?

ICAM looks beyond the immediate trigger of an incident to identify the systemic factors that allowed it to happen, rather than just recording what occurred.
Initial response includes securing the site and preserving evidence, and we prioritise getting an investigator engaged as soon as we’re notified. Timing depends on your location and the nature of the incident.
Our reporting is built to be defensible documentation for exactly that purpose, prepared by our ICAM Lead Investigator-qualified consultants.
Typically anyone with direct knowledge of the incident or the site systems involved, for evidence and witness accounts. We’ll confirm exactly who’s needed once the investigation begins.
We track them through to completion rather than handing over a report and moving on. Action tracking continues until every item is closed out.
Yes. The same ICAM methodology applies, since the systemic factors behind a near miss are worth identifying before they cause an actual incident. Speak with a consultant on 0448 976 432.

Request a consultation

Ready to bring an embedded WHS consultant on board?

Request a consultation and we will review your current WHS position, identify where the gaps genuinely sit, and outline what an embedded engagement with KLB would involve for your business.
  • Flexible project-based or ongoing engagement options
  • Competitive, scalable service delivery aligned to your project
  • On-site representation and cross-trade coordination included
  • Audit-ready documentation with project risk actively managed
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